• Knowledge Portal: It is the customer facing application that enables end users to ask questions or describe problems in plain English. However, the flexible User Interface (UI) empowers anybody to interact with the system as they prefer, via keywords or simply by clicking on available options if they prefer.

• Instant Metrics: It is designed to provide statistics about the usage of the system.  At any time of day or night a manager can query the system to find out how many sessions took place, what kind of question were asked and what problems could not be resolved, so that the system can take appropriate action.

• Instant Editor: The authoring tool that empowers administrators and Subject Matter Experts (SME) to add knowledge into the system.  Issues can be described as simple questions and answers pairs, or as problems with symptoms, differentiators and solutions. You don't have to be a programmer to use InstantSupport. To be certified it takes approximately two sessions of three hours each.

• Instant Setup: The configuration tool. It enables an administrator to change colors, logos, even the style of the conversation via a simple point and click interface.  The Natural Language Processor (NLP) is language independent and language selection and setup is done via Instant Setup.

All components are Web applications tightly integrated together to provide access from any IP connected computer.  All you need is a browser and access to the Web, no downloads or plug-ins are necessary.