August 31, 2016, MILPITAS, CA – noHold Artificial Intelligence (AI) platform now supports Cisco Spark, making it possible for Spark users to leverage a Virtual Assistant directly from within a room.
Spark is a leading collaboration platform designed to “create secure, virtual rooms where teams work together from anywhere. (newsroom.cisco.com) Using Spark’s open APIs, noHold was able to build a connector that enables users to find answers to their questions directly from the room interface. For example, if a user has a question while working in a room that already has a Virtual Assistant added, all they have to do is mention (@) the Virtual Assistants handle name in the text box along with the question. The Virtual Assistant will appear within that same chat window, and respond accordingly. Adding a Virtual Assistant to a room is as easy as adding a human. Simply look up the name of the Virtual Assistant and click add.
Integrating Virtual Assistants (chat bots) into collaboration rooms to intelligently answer user queries adds value for the platform. Customer problems vary and often require different skills to resolve different issues. The power of collaboration platforms is that all the appropriate resources to fix those issues can be found within the same room. Virtual Assistants are an important resource to provide because they are available 24/7, users can access a tremendous amount of information and answer questions on their own terms.
Moving forward, the process to create a Virtual Assistant with noHold’s platform will become more and more intuitive. Diego Ventura, CEO and founder of noHold says, “It is noHold’s objective to make sure that our Virtual Assistants work through as many pertinent channels as possible such as voice, SMS, Facebook, Alexa and certain collaboration platforms like Cisco Spark.”
To hear more of what Diego has to say on Virtual Assistants, he will be speaking at the Peggy Smedley Institute on Sept. 9th in San Diego, CA. To register, click here and use the code IoTD for half off the price.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
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