May 30, 2017, MILPITAS, CA – noHold, the recognized leader in web based self-services, is proud to announce that Cisco’s Spark Depot now includes two bots noHold has created using its own SICURA™ AI platform. The Spark Depot is a place for users to browse through and add “integrations and bots that can accelerate business outcomes” to their own implementation of Spark. The bots provided by noHold include:
• SparkHelp Bot- SparkHelp empowers users to find answers about Cisco Spark anytime, directly from the Cisco Spark space.
• WebEx Bot- WebEx bot can answer common “how to” questions about WebEx. To start a chat with the WebEx bot is just like starting a chat with a live person directly from within a Spark room.
To position these bots on the Spark Depot, noHold’s engineering team built a connector that allows users to leverage noHold’s existing chatbots directly within the Cisco Spark platform, adding an extra level of convenience for Spark users. The project took only a couple of weeks, and now this effort can be leveraged by any company that has built a Virtual Assistant using noHold’s AI platform, SICURA. In this sense, SICURA is one of the fastest ways to build a bot for Spark.
The Cisco Spark connector is an important component in achieving the multi-channel strategy pursued by noHold. Diego Ventura, CEO of noHold adds, “We want to make sure that the customers who have invested in our solution, can leverage it on different channels. If you build a Virtual Assistant with SICURA you can launch it on the Web, on Alexa, on Facebook M, and today, also on Cisco Spark.”
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
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