August 28, 2018, MILPITAS, CA – noHold, Inc. has partnered with leaders in the training space to create a Virtual Assistant now used by more than 7,500 educational institutions.
The Virtual Assistant specializes in supporting teachers to create and administer classes, as well as answer student questions like “How do I sign up for the class?”, “Where can I find the syllabus?”, and “What are the pre-requisites for this class?”
The Virtual Assistant is able to answer these types of questions because:
It took about six calendar weeks to build the Virtual Assistant, four for implementation and two for testing. The team included a Subject Matter Expert, a Knowledgebase Specialist and a part-time Manager for a total of 200 hours.
Three weeks after deployment, the Virtual Assistant is consistently helping thousands of students and teachers a month, and has an answer rate of 87%. Questions that cannot be handled automatically by the Virtual Assistant are promptly escalated to call center agents. The content of the exchange is also passed along, so that agents don’t have to ask the same questions and users don't have to repeat themselves.
The next version of the Virtual Assistant will be trained to answer IT type questions which will help faculty and students with computer, security and networking issues.
“There are several advantages related to deploying a Virtual Assistant. It can help the school reduce support costs, it is available 24/7, it can help new agents at the call center, and it can diligently capture the voice of the customer. More than 7,500 schools can now enjoy these benefits," said Diego Ventura, CEO and Founder of noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
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